The easiest and best method to configure a polycom soundpoint is via provisioning. The ip address will be picked from the dhcp server on your network and will be displayed on the lcd open a web browser on your pc and type the soundstationss ip address in the address field make sure that your pc and soundstation are on the same network. Conventions used in this guide the following icons are used in this guide. Provisioning polycom sip phones jeff schertzs blog. With polycom, its possible to keep analog phones and fax machines and use them with new voip services. The phones standard base stand can be reversed to become a wall mount, eliminating the need for a separate accessory. This article shows how to setup basic centralized provisioning of.
Jan 12, 2018 this video demonstrates how to use the speed dial feature on your polycom soundpoint ip 331 telephone. Enter the information into the web interface of the device. How to configure the polycom soundpoint ip330 for the use of voip calling with service from ipcomms. It explains how to access features using the buttons, line keys, and soft keys on your internet protocol ip phone. Combined download should be used where phones may be running pre4. If you ever need to wipe out a polycom voip phone series 331 heres how. How to manually configure polycom phones via web interface. Polycom phones in an unprovisioned, factory default state and not running uc4. This will format the phones filesystem press menu settings advanced enter the admin password. Shop for polycom soundpoint ip 331 corded voip phone. Once you have the above info, open up a web browser and enter the ip address of the polycom phone in the address bar.
Factory resetting a phone will restore the device to its factory default state, erasing all personalized settings. These polycom soundpoint ip 331 phones are refurbished with new cords. Polycom soundpoint ip 331 phone lowest prices business. Jul 11, 20 if the default polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following. This video demonstrates how to use the speed dial feature on your polycom soundpoint ip 331 telephone. The password may also be the default password, 456. Make program changes via a web browser on your polycom vvx or.
Polycom offers phones that will satisfy all of your business communication needs. The polycom admin guide provides details on the factory default options. Enter the ip address on your web browser pc and device should be on the same network the browser should load the configuration page for the ip 501 click on sip link enter user and password default values are user. The soundpoint ip 331 phone features a fullduplex ieee 29 type 1compliant speakerphone. Somehow the router had assigned a dynamic ip addr, so i configured to static dhcp and rebooted the phone now back in untility. The error message you describe does not sound like any message that i have heard or seen before on any of our soundpoint soundstation ip. Polycom soundpoint ip 331 voip phone 2 line poe, 220012365. Polycom web interface password issue hoping i fixed the problem.
The default username is admin and the default password is the serial number of the hdx. The default password, 456, for polycom phones is not accepted for us to access the display factory reset menu. What to do if the default 456 password does not work. Added support for ip 321 331 all other images unchanged from 3. A guide on how to reset the password can be found here password using obihai software. Beyond that, configuring the phone has to be done through the service provider. Select admin settings reset to default reset device. Hi community, we have a couple of ip 331 polycom phones which work absolutley fine. Polycom ip331 how to place a call using the handset 1. Ive followed extensively the factory reset methods set in the various manuals and other sites. The soundpoint ip 3335 delivers voice over ip that seamlessly integrates with broadconnect applications.
When an admin password is not set, the web interface automatically displays. Soundpoint ip 32x33x user guide x whats new in this guide you can use your soundpoint ip 321, 331, and 335 with microsoft lync if so configured by your system administrator. The intuitive user interface provides dedicated, onebutton access to common telephony features. If your phone is still able to connect to the provisioning server via a dhcp option please reset the password via the device.
Polycom soundpoint ip 331 passwords and resetting quick guide. Find the default login, username, password, and ip address for your polycom soundpoint ip 601 router. How to reset the polycom admin password to default value of 456. Have a polycom phone, need help with voip services.
Also, this guide is based on manually provisioning a new polycom soundpoint ip phone or one that has been reset back to its factory defaults. Polycom uc software release matrix for soundpoint ip and soundstation ip phones. How to reset polycom 335 password to factory default this video demonstrates how to reset a polycom 335 phone to the factory default admin password. Resetting to factory defaults will also reset the administrator password factory default password is 4 5 6. This article describes the process of updating the polycom hardware. We have changed voip providers so i need to reset virtually everything. Parts, support will no longer be available for this product after 5012011. Reset your polycom phone to factory defaults intuitive. Enter the administrative password, then press the enter soft key. This phone functions much like a traditional phone, allowing you. Resetting your polycom soundpoint series ip phone voip. How to configure the polycom soundpoint ip330 youtube.
There are times you may want to reset your phone to factory defaults. This equipment is designed for use in the united states. I have a polycom 6000i and the previous it guy changed the admin password ie. Now i want to make some setting changes to each of the phones but when i navigate to the phones ip address, i get the web configuration utility login page but the default password 456 no longer works to login as admin. Polycom web interface password issue poly community. Polycom soundpoint ip 331 phone poe, power supply not included. Basically, the phones web interface is accessed just as a router would be through a web browser, via ip address. Application notes for polycom soundpoint ip 331 sip phone with avaya auratm session manager 6. Quick tip 18298 soundpoint ip, soundstation ip, polycom vvx, uc software 3. Polycom devices running firmware version 3 and lower must connect to a server to update. Select admin settings reset to default reset local config. Factory reset polycom phone without admin password venturetel.
Polycom factory reset and software upgrade duration. Password for web configuration utility not working. When my contract ended i failed to get the it support to follow the proce. Polycom vvx web interface change admin password exploit. Ip 331 change password via the web interface polycom.
For more information on setting up this device and more. Soundpoint ip 321, 331, 335, 450, soundstation 5000, 7000 and. I have never managed to successfully reset my polycom soundpoint ip 331 poe phone to factory. Polycom soundpoint ip 331 settings purecloud resource center. Unless you have an existing ip phone system, these phones are not plugandplay. For soundpoint ip 301, 501, 550, 600, 601, and 650 press and hold the 4. Hi all, i am having immense trouble resetting my polycom soundpoint ip 331 phone. In addition, the provisioning server can be used to set the password so an. There has got to be a way of defaulting the entire unit. How to reset polycom 335 password to factory default. The polycom soundpoint ip 331 220012365025 is a twoline sip phone that delivers superb sound quality as well as a wide range of supported business telephony features. I was to reconfigure for the new supplier, starting with a factory reset to get an admin password.
The default password for polycom phones is 456, if that is not working. Polycom device for video conference already installed in my office. One of the most common is to regenerate the directory and on screen defaults based on changes that have happened in your company. How to reset the polycom admin password to default sangoma. Polycom vvx web interface change admin password webapps exploit for hardware platform. Application notes for polycom soundpoint ip 331 sip. I have asked the pic that installed the polycom, he said, he did not set any password. In server address enter the provisioning url taken in step 1. Manually setup a polycom soundstation 5000, 6000, 7000 for 3cx. It should prompt you to log in, use the following credentials.
The soundpoint ip 320330 is being discontinued and will no longer be available for purchase after 12312009. The polycom soundpoint ip 331 comes with a 1 year warranty against manufacturer defect and workmanship. Open the web interface of the polycom device and login as admin default password is 456. Support for the product will be available until 12312014. When i try to access polycom ip address and try to configure the settings, suddenly displayed popup that must enter username and password. Learn how to do the most common functions on your phone. What to do if the default 456 password does not work onsip. Text entry on the soundpoint ip 321, 331, and 335 phones. How to factory reset polycom phone when default password does not work. Microsoft qualification may lag behind polycom ga dates for uc software so customers are requested to check. Ip 331 change password via the web interface poly community. Configuring the polycom hdx series starleaf knowledge center.
To access your voicemail dial your 4digit extension number 2. Password for web configuration utility not working polycom. English soundpoint ip, soundstation ip and polycom vvx web application developers guide, version 3. View and download polycom soundpoint ip 331 quick start manual online. I purchased this phone while working as a contractor for a company, and i was placed on their voip network for the time working with them. Hello, i cant reset my ip 331 because i lost admin password. Polycom 6000i admin password reset polycom communications. Split download file is recommended, but requires that all phones are running bootrom 4. Version 4 and later of the firmware can update from the devices configuration web page. Find and write down the mac address serial number of the phone you want to reset. The soundpoint 500 has been replaced by the soundpoint ip 450 and 550. However, keep in mind that i have followed these guides stepbystep at least few times and always failed.
You can find your polycom password by logging into the admin portal. When a admin password is set you need to enter the admin password to access the web interface. View and download polycom ip321 user manual online. The administrative password that you use when configuring the phone from the web interface. Factory reset phone need default password to web configuration. When they were first set up, they were all provisioned using the web configuration utility and i had no challenges. Polycom soundpoint ip 331 how do i set up speed dial keys. We have 16 polycom soundpoint ip 331 manuals available for free pdf download.
The current version of the software for most soundpoint ip phones on the boot server is 4. This video demonstrates how to reset a polycom 335 phone to the factory default admin password. I have 4 polycom soundpoint ip 321 handsets which i used with a previous supplier. Polycom ip 331 factory reset and software upgrade youtube. How to factory reset polycom phone when default password does. How to configure polycom ip 331 with freepbx general help. However, instead of loading the utility after the password is entered i see nothing but a empty white screen. How to set a static ip on a polycom phone 8x8 support. How do i login to the web interface of a polycom phone. If the admin password is unknown please use the mac of the phone.
By default the password is masked, but you can select the show password check box to see the password in plaintext. Ip331, ip450, ip550 series, ip560 series, ip650 series, ip670 series. How to factory reset a polycom soundpoint series 3cx. Reset admin password of polycom ip 331 poly community. Enter the admin id default is admin, the admin password when a password is set, and click login. What is the default user name, user password, and admin password. Speed dial keys allow you to place a call by pressing a reduced number of keys, using. Wiping out config of polycom 331 voip phone spiceworks. Polycom soundpoint ip 331 how do i set up speed dial. Reset web configurationclears the override file generated by changes using the web configuration utility. My company has 6 polycom vvx 311 deskphones that we purchased brand new online and currently use with dialpad.
How to determine polycom ip address, firmware version, bootrom version on the polycom 320, 321, 330, 331, 335 print modified on. Follow the steps below to factory reset your polycom soundpoint device in order to bring back the factory default settings. It should be twelve characters, and look something like 0004f2abcdef. Polycom 331 phone the polycom 331 soundpoint ip is a 2 line voip voice over ip phone that will allow you to use new technology without the need for a traditional pbx phone system. View and download polycom soundpoint ip 330 quick reference manual online. Polycom soundpoint ip 331 quick start manual pdf download. If youre in any doubt, reset your polycom soundpoint back to its factory default settings.
Polycom soundpoint ip 601 default router login and password. Reset the phone when this is complete to set the provisioning details back to default. The polycom ip 331 is engineered to make installation, configuration, and upgrades as simple and efficient as possible. Simply connect your analog devices, power and internet to the adapter to start transitioning your voice communications and experience the power of voip services. Software release matrix for polycom vvx, soundstructure, obi edition phones. This must be done before provisioning your polycom soundpoint phone in case the device has residual settings of a previous configuration. Polycom soundpoint ip 331 2 line voip phone voip supply. This is the same phone as a 321, except a 331 has an extra lan port to allow you to hook up a pc. How to reset the polycom admin password to default. Polycom soundpoint ip 330 quick reference manual pdf. Soundpoint ip 3231 combined download should be used where phones may be running pre4. I was doing a vulnerability scan on the network and noticed that all phones were using the default username and password combinationusername.
Polycom soundpoint ip 335 is an entry level phone designed for use in an office environment it comes with poe support and has two built in ethernet ports. How to determine polycom ip address, firmware version. How to factory reset polycom phone when default password. Polycom 330 320 factory default password reset duration. This user guide will show you how to setup and use your new hosted pbx phone system and service. Global teck offers a 30 day satisfaction guarantee on all polycom ip phones including the polycom soundpoint ip 331 voip phone 2 line poe, 220012365025rm. Polycom default username and password web administrator setting default id. Polycom uc software release matrix for soundpoint ip and.
Page 1 niversity ntegrated elephone ervice september 2010 polycom ip 331. You will need to know then when you get a new router, or when you reset your router. If you are looking at ip phones, then be aware that there is setup, software, hardware, firmware, etc that is involved with making ip phones work. How to disable the linux frame buffer if its causing problems. View and download polycom ip 331 user manual online. Next, determine the phones current ip address and a static ip address along with subnet and gateway to assign to the phone. How can i reset factory default my phones polycom community. Manuals and user guides for polycom soundpoint ip 331. Web portal number feature function 1 message waiting indicator mwi blinks red when a voicemail is receivedmwi.
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